Terms of service

Last Updated: August 30, 2026

Welcome to Nandi Aura. By accessing or using our website, shopnandiaura.com, or purchasing products from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Nandi Aura

Nandi Aura is an online retail store offering a curated selection of lifestyle products, including home and kitchen essentials, women's fashion and beauty products, travel accessories, mobile accessories, and other consumer products.

These Terms of Service govern your use of our website and your purchase of products through our online store.

2. Acceptance of Terms

By accessing our website, creating an account, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website or place an order.

3. Eligibility

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to purchase products from our website.

If you are purchasing products on behalf of another person or organization, you confirm that you have the authority to do so.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary depending on your device or screen settings.

  • Product images may sometimes be for illustrative purposes.

  • Minor variations in size, appearance, packaging, or specifications may occur.

  • Product availability may change without prior notice.

We reserve the right to correct errors, update product information, or modify product specifications when necessary.

5. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

Applicable shipping charges, taxes, duties, or other fees, where relevant, may be displayed during checkout.

By placing an order, you authorize the applicable payment provider to process the payment for your purchase.

We reserve the right to refuse or cancel an order where there is a pricing error, payment issue, suspected fraudulent activity, or other legitimate reason.

6. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily guarantee that the order will be fulfilled. We reserve the right to accept, reject, modify, or cancel an order where necessary.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Return & Refund Policy and applicable payment-processing procedures.

7. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible.

Cancellation requests are subject to the order's processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe communicated during checkout or in your order confirmation.

However, delivery times may vary due to factors such as:

  • Shipping carrier delays

  • Weather conditions

  • Customs clearance

  • Incorrect or incomplete delivery information

  • Public holidays

  • High order volumes

  • Other circumstances beyond our reasonable control

Nandi Aura cannot guarantee a specific delivery date unless expressly stated otherwise.

Customers are responsible for providing accurate shipping and contact information.

9. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy.

Eligible products may be returned within 7 days of delivery, subject to prior approval from Nandi Aura and compliance with the conditions specified in our Return & Refund Policy.

Customers must not send products back without receiving prior return approval and instructions from Nandi Aura.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery.

We may request photographs, videos, order information, packaging details, or other information necessary to investigate the issue.

Any replacement or refund will be handled in accordance with our Return & Refund Policy.

11. User Accounts

If you create an account on our website, you are responsible for:

  • Providing accurate and current information.

  • Maintaining the confidentiality of your account credentials.

  • Keeping your account information updated.

  • Notifying us if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account.

12. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems to scrape, copy, or collect website content without permission.

  • Reproduce, copy, sell, or exploit our website content or services without authorization.

  • Engage in activities that could damage our website, business, or other customers.

We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms have been violated.

13. Intellectual Property

Unless otherwise stated, all content appearing on the Nandi Aura website—including logos, brand names, text, graphics, product descriptions, images, designs, and website materials—is owned by or licensed to Nandi Aura and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, technology providers, or other service partners.

Your use of certain third-party services may be subject to their own terms and privacy policies.

Nandi Aura is not responsible for the independent policies or actions of third-party service providers.

15. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.

16. Disclaimer

To the extent permitted by applicable law, Nandi Aura provides the website and its content on an "as available" basis.

We do not guarantee that all website content will always be completely accurate, current, or free from errors.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Nandi Aura shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Our liability relating to a particular purchase will, where legally permitted, be limited to the amount paid for the relevant product or order.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Nandi Aura harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website.

19. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India, unless applicable law requires otherwise.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer-protection and other mandatory laws.

21. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or services, please contact us using the contact information provided on our website.

Nandi Aura
Website: shopnandiaura.com

Quality • Convenience • Value