Return & Refund Policy

Last Updated: August 30, 2026

At Nandi Aura, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving the product, subject to our prior approval and the conditions mentioned below.

1. 7-Day Return Policy

Customers may request a return within 7 days from the date of delivery.

Important: All returns require prior approval from Nandi Aura. Please do not send any product back without contacting us and receiving return approval and instructions.

Returns requested after 7 days may not be accepted.

2. Conditions for Return

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The product should be returned with its original packaging, tags, labels, accessories, and other included items, where applicable.

  • The product must not be damaged, altered, washed, or used improperly.

  • Proof of purchase or order details may be required.

  • The return must be approved by Nandi Aura before shipment.

We reserve the right to reject a return if the product does not meet the above conditions.

3. Products That May Not Be Eligible for Return

For hygiene, safety, and product-specific reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.

These may include:

  • Personal hygiene and beauty products

  • Cosmetics and other products that cannot be resold for hygiene reasons

  • Products that have been opened or used

  • Products damaged due to customer misuse

  • Items specifically marked as non-returnable on the product page

Please check the individual product listing before placing your order.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For faster assistance, you may be asked to provide:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

  • A brief description of the issue

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, return, or refund, subject to availability and approval.

5. How to Request a Return

To request a return, please contact Nandi Aura through the contact details available on our website within 7 days of delivery.

Please include:

Order Number:
Product Name:
Reason for Return:
Photographs/Videos (if applicable):

Our team will review your request and, if approved, provide you with the return instructions.

Do not ship the product back before receiving return approval.

6. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return.

If the return is due to receiving a damaged, defective, or incorrect product, Nandi Aura may provide an appropriate resolution after reviewing the case.

For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the responsibility of the customer.

7. Refund Policy

Once an approved returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed using the original payment method, subject to applicable payment-provider processing times.

The refunded amount may exclude certain shipping or other charges where applicable.

8. Refund Processing Time

After the returned product is received and successfully inspected, please allow reasonable processing time for the refund.

The time taken for the refund to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment provider.

9. Return Rejection

A return may be rejected if:

  • The return request is made after the 7-day return period.

  • The return was not approved in advance.

  • The product has been used, worn, washed, altered, or damaged by the customer.

  • Original packaging, tags, accessories, or other required items are missing.

  • The product does not match the item originally purchased.

  • The product is identified as non-returnable.

10. Exchanges

Product exchanges are subject to product availability and prior approval. If the requested replacement is unavailable, an alternative resolution may be offered where applicable.

11. Important Notice

Submitting a return request does not automatically guarantee approval. Each return request is reviewed according to the product type, condition, reason for return, and the applicable terms of this policy.

All returns require prior approval from Nandi Aura.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us using the contact information provided on our website.

We are committed to handling return and refund requests fairly and providing our customers with a reliable shopping experience.

Nandi Aura
Quality • Convenience • Value